How to Setup Growth and CRM Teams to Succeed in 2020

How to Setup Growth and CRM Teams to Succeed in 2020


11:00 AM London | 12:00 PM Berlin

March 26th, Thursday

You're Just A Step Away!

Reluctance, coupled with the inability to share information between teams within an organization has a deep-reaching negative impact. The most vital element of exceptional customer experience comes from growth and CRM teams working together. To do that, you need to break the silos they are working in.

For a deeper understanding of this process, we have invited Saket Toshniwal, Head of CRM, Product-Monetization & Customer Retention at Lovoo, an app for Social Entertainment, on a live webinar. He will be in conversation with Mike Barclay, Head of EU operations for MoEngage.

Date: March 26th, Thursday, 2020
Time: 11 AM London/ 12:00 PM Berlin

We'll discuss:

  • ⦿ Why breaking silos is important to improve customer experience.

  • ⦿ How growth and CRM teams should look like- based on company size, business type, etc, and the key roles that you need to include in these teams.

  • ⦿ How technology can bridge the gap between growth and CRM teams.

  • ⦿ The most common mistake that companies make while organizing these teams.

This will be followed by a live Q&A session!



Saket Toshniwal

Head of CRM and Product-Monetization &
Customer Retention at Lovoo

Saket is the Head Of CRM at LOVOO, with experience in Product Management and Digital Marketing. LOVOO is a social entertainment app with 100+ million users. Saket has set up the CRM team at LOVOO that focuses on product growth, retention and monetisation. Saket is also a coach, guiding companies on best practices to setup CRM-growth teams in an agile way. He consults apps & companies to grow CRM through analytics, push-notifications, Email, in-app and experimentation.

He is also the author of the course "The Complete Mobile CRM Course - The What, Why, How, When, Who and more." His experience includes working in multinational companies and start-ups, in the areas of CRM, e-commerce, and product management.

Mike Barclay

Mike Barclay

Director, EU region for MoEngage

Mike has billed over £300m in sales revenue achieved through effective customer-centric leadership and sales execution. He currently heads sales for MoEngage in the EU region. He has extensive experience in design, planning and executing go to market strategies, sales, strategic account development, people development training. This includes building relationships, building sales teams, enterprise sales, partner development, and driving revenues. He refines my approach in real-time in the field and has a strong network in the digital ecosystem.


About Us


LOVOO is the fastest growing network for getting to know new people nearby. It has over 4.2 billion match votes every month, 8 million photos uploaded every month, 420 million chat messages sent out every month. It has been voted as ‘Top Employer’ by FOCUS and Kununu has also awarded them, "Top Company" and "Open Company".


Intelligent Customer Engagement Platform

Featured twice in the Gartner Magic Quadrant for Mobile Marketing Automation, MoEngage enables brands such as BigBasket, Traveloka, OYO, Tokopedia, Travelodge, McAfee, Deutsche Telekom, and Vodafone to personalize every user interaction across the web, mobile and email.

Companies that use MoEngage airtel, samsung, vodafone, t-mobile, tokopedia, oyo, gaana, mcafee, traveloka, mashreq